Subscriptions

Fresh seasonal coffees, delivered to your door. We promise to send you our best.

FAQs:

1.  How do I sign up for a subscription?

  1. Click Buy Coffee from the main navigation.
  2. Select your coffee of choice. (Note: For a rotating single origin subscription, choose Roaster's Choice. Individual single origin coffees are not eligible for subscriptions because they change often).
  3. Choose your preferred size, quantity, and click subscribe to choose your delivery interval:
    Subscription area
  4. Add to cart
  5. View your cart. Be sure to add a note if you'd like your coffee ground!
  6. Check out. Your subscription has begun!
  7. REGISTER YOUR ACCOUNT to access your subscription settings. Use the email you provided at checkout to ensure that your subscription is imported into your account.
  8. Enjoy your subscription!

2.  When will I receive my first order?

We do our best to fill initial orders immediately. If your order comes in after we've finished roasting, your first order will ship the following Monday. After this, your orders will ship on Mondays (except on postal holidays) at your set interval. 

3.  How do I make changes to my subscription?

  1. Sign in to your account.
  2. On the right side of the page, under Account Details, click 'Manage Subscription'
  3. From here, you should be able to change your address, credit card, or frequency, or pause, resume, or cancel your subscription.
  4. Your changes will be automatically reflected!

4.  I can't log in. The system doesn't recognize my email.

Most likely, your account hasn't been registered. Register your account to access your subscription settings. Use the email you provided at checkout to ensure that your subscription is imported into your account.
Did you begin your subscription before March 1, 2020? If so, please contact us via email.
 

5.  When will the changes I made to my plan go into effect?

When your subscription order ships, your next order is automatically generated in our system with your current plan settings. At this point, changing your bag size, quantity or order interval will not affect the upcoming shipment. Changes will go into effect after your next shipment. 
  
Here's a quick rundown:
 
  1. Subscription order "A" ships. Your next subscription order "B" is immediately generated.
  2. You log in and adjust your plan. This change affects order "C" and beyond.
  3. Subscription order B ships. Subscription order C is generated with your new changes. 

6.  How can I make immediate changes?

Give us a shout and we'll help you out.

7.  Can I set my subscription for a certain amount of months?

While there isn't an option for this through our website, shoot us an email and we'll help you out.

8.  How do I pause, resume, or cancel my subscription?

  1. Sign in to your account.
  2. On the right side of the page, under Account Details, click 'Manage Subscription'
  3. From here, you should be able to pause, resume, or cancel your subscription.
  4. Your changes will be automatically reflected!

For any other questions about your subscription, contact us via email.